1. How long does order processing take?
Once your order is confirmed, please allow up to 5 business days for processing before it ships. We strive to fulfill orders quickly and appreciate your patience during this time.

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2. What are the shipping times?
Shipping times depend on your location and the location of our warehouses. Since we collaborate with global merchants and artisans from the U.S., Canada, Thailand, China, and other regions, delivery may take between 2 to 5 weeks. Please note that expedited shipping options are unavailable, and we cannot ship to P.O. Boxes.

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3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this tracking information to stay updated on your package’s status.

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4. What if my package is lost or damaged during shipping?
Kalara is not liable for loss, extra fees, or damage to items once they are with the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier directly for assistance. Additionally, we cannot be held responsible for incorrect shipping addresses provided at checkout.

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5. How do I request a return?
To return an item, email contact@kalarastore.com within 14 days of receiving your order. Include the name and email used during the purchase, along with your order number.

Please note some exceptions apply depending on the item, in which case kindly refer to our Return and Refund Policy for more information.

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6. What is the refund process?
After receiving and inspecting your returned item, we’ll notify you about your refund status. If approved, a full refund will be processed. If the item is damaged or missing parts, a partial refund may be issued.

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7. What qualifies for a refund?
For most items, to receive a full refund your item must:

(a) Be in its original packaging; and
(b) Be unused and in the same condition as when you received it.

Items not meeting these conditions will only be eligible for a partial refund. We encourage you to check our Return and Refund Policy for more information.

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8. Can I request an exchange?
We currently do not process exchanges. If you are unsatisfied with an item, we recommend returning it for a full refund and placing a new order for the desired item. Please note some items are non-returnable, in which case kindly refer to our Return and Refund Policy for more information

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9. How does Kalara handle my personal information?
We collect personal data during your interactions with our website and may share it with third parties, such as advertising partners, to tailor relevant ads to you. For more information, please refer to our Privacy Policy.

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10. Can I opt out of data sharing or targeted ads?
Depending on your location, you may have the right to opt out of activities like data sharing or targeted advertising. You can enable the Global Privacy Control (GPC) feature on your browser, and we will honor it accordingly.

If you have any further questions, please feel free to contact us at contact@kalarastore.com or fill the contact form here.